Troubleshooting

Below are frequent asked questions. If you have an issue that isn’t answered, or feels like a bug, please report it so we can make it better.

Where to ask questions and report bugs

1. Post in our Discord server
2. Email [e-mail]

App Setup and Bezi <> Engine Connection

What versions of Unity does Bezi support?

• Unity 6
• Unity 2023
• Unity 2022
• Unity 2021

What versions of Unreal does Bezi support?

• Unreal 5.4
• Unreal 5.5
• Unreal 5.6
• Unreal 5.7
• Unreal 5.8

Why does Bezi prompt me to save project changes and restart Unreal when the plugin updates?

Unreal Engine only loads plugins when the editor starts up. So whenever the Bezi plugin is installed or updated, Unreal has to restart before Bezi can work in that project. Bezi asks for permission to save your work before the restart so nothing gets lost.

I see a “Failed to install [Engine] Plugin” popup when I try connecting Bezi with my project.

Occasionally this error shows if an engine set-up isn’t conducive with the Bezi plugin. Please try these things (in order) to see if either resolve. If neither work, reach out to [e-mail] for assistance.

1. Follow the Bezi flow to install the plugin with administrator privileges
2. Download the Bezi plugin directly from our Changelog

I see a “Consent Request” popup

The popup is completely safe to accept and will only modify the scripts that make Bezi; none of your personal files will be affected.

This just updates some engine APIs used in Bezi to match whatever version you’re working in.

How do I know if Bezi is connected to my project?

The connection indicators in your project and Bezi app will both be green if they’re connected. If either are red, the connection is broken and the apps cannot communicate.

If you’ve installed the plugin but Bezi and the project aren’t successfully connected, see the question below about troubleshooting a failed or lost connection.

How do I manually update or reinstall Bezi’s Engine plugins?

When a new version of Bezi is released, you’ll receive an in-app prompt to update the app and plugin. Follow the instructions to do so before you start or resume working.

If the plugin doesn’t auto-update, follow these steps:

1. Close Bezi: right-click on the desktop app > Quit

2. Open the project you’ve connected with Bezi

3. Open the Engine plugin location

   1. Unity: Window menu > Package Manager
   2. Unreal: <unreal project>/Plugins

4. Delete the Bezi plugin

5. Reopen the Bezi app

6. Download the most recent plugin version from our Changelog

7. Open the project > follow steps to reinstall plugin

8. Continue working!

How do I reinstate a lost connection between Unity and Bezi?

Try these common fixes. If none work, manually update the Unity plugin to restart the connection.

1. Check that you have reliable internet connection
2. Confirm both the Unity project and the Bezi app are open and connected
3. Confirm the Project selector dropdown shows the correct Unity project name
4. Confirm you’re running a Unity version that Bezi supports
5. Close Bezi & Unity entirely
6. Restart your machine

Bezi App

How do I manually update or reinstall the Bezi app?

for macOS

1. Close Bezi: right-click on the desktop app > Quit
2. Open the Applications folder > drag Bezi.app to Trash
3. Restart your computer
4. Download the latester version of the app from https://www.bezi.com
5. Install and launch the app

for Windows

1. Close Bezi: right-click on the desktop app > Quit
2. Uninstall Bezi: Settings > Apps > Installed Apps > Remove Bezi from the list
3. Restart your computer
4. Download the latester version of the app from https://www.bezi.com
5. Right-click the installer > choose Run as administrator
6. Launch Bezi

I opened Bezi and got stuck on the splash screen. How do I get past it?

This can happen if the app is out of date and auto-update wasn’t able to execute. Follow these steps to manually update the app:

1. Open http://app.bezi.com/auth-app
2. Select the Launch app button
3. Follow the prompts to update the app to the newest version

If that doesn’t work, email [e-mail] and we can send you the latest version of the app to manually install.

Other Common Errors, Bugs & FAQ

My project seems to take longer to compile code and move slower after installing Bezi.

This should never happen. If you encounter it, please email [e-mail] with a description of the problem and any screenshots of the console, profiler logs, etc..

Why don’t I see a project in the Project selector?

The Project selector lists all your private Connections for that Workspace. If you want a project or data source in the selector, add it as a new Connection and refresh the app.