Billing

How do I access billing settings?

From Bezi, navigate to Account Settings > Subscription & Usage and clicking “Manage subscription”. This opens a secure page for all billing and subscription tasks.

You can also access directly at: https://app.bezi.com/account

How do billing cycles work?

Your billing cycle starts on the day you subscribe to a plan and renewals happen on that date, at the exact time, every month. At renewal the payment method on file is automatically charged by Stripe and, if payment goes through, your credit limit is refreshed.

How do I start a subscription?

Open your account dashboard and select the plan. This will open a secure Stripe billing portal where you:

1. Select between monthly or yearly (20% discount) billing
2. Add payment method
3. Click Subscribe

How do seats work for Teams accounts?

Teams accounts come with 3 seats included and each additional seat is an extra charge. All extra seats’ credits contribute to the Team credit pool. Team admins manage seats through the account dashboard.

What is Bezi Cash?

Bezi Cash is a balance attached to your Bezi account. When you have a Bezi charge, such as a subscription renewal or on-demand credit purchase, Bezi will deduct from your Bezi Cash balance before charging your card on file.

You receive Bezi Cash when you upgrade an active yearly subscription tier. This is how you receive an auto-refund on any remaining months you prepaid for.

How do I update my active subscription?

You can upgrade, downgrade, or cancel paid Bezi subscriptions. All changes happen in the account dashboard.

Upgrade subscription

Upgrades are defined as moving up a subscription tier or from monthly to yearly billing. 

Upgrades go into effect immediately. The active subscription is immediately cancelled and the new subscription is started. This will reset your monthly credits and the new billing cycle starts the day/time you upgrade. 

1. Open your account dashboard
2. Select monthly or yearly (20% discount) billing
3. Select the plan you want to upgrade to
4. Review the payment popup thoroughly
5. Select Pay Now to execute the upgrade

If you’re currently on a yearly subscription, you’ll receive a refund in Bezi Cash for any pre-paid, unused months. It will go towards any future purchases through Bezi, such as a subscription renewal or on-demand credits. 

If you’re on a monthly subscription, we recommend using all your credits prior to upgrading. Credits do not roll over and we cannot issue credit refunds.

Downgrade subscription

Downgrades are defined as moving down a subscription tier. These go into effect at the end of the billing cycle.

Your active subscription billing cycle and credit limit will not change until then. 

1. Open your account dashboard
2. Update the toggle for monthly or yearly (20% discount) billing
3. Select the plan you want to downgrade to
4. Review the payment popup thoroughly
5. Select Confirm to execute the downgrade

Cancel subscription

Cancellations go into effect at the end of the billing cycle. Your active subscription billing cycle and credit limit will not change until then.

1. Open account dashboard > Subscription & Usage tab
2. Select Manage Subscription to open your Stripe billing portal
3. Select Cancel

How do I update my billing information?

1. Open account dashboard > Subscription & Usage tab
2. Select Manage Subscription to open your Stripe billing portal
3. Update your billing information

How does Bezi manage and protect my billing information?

We use Stripe to securely manage subscription billing information. Any changes will be made in your Stripe billing portal.

Where can I access my invoices and receipts?

Your entire billing history, along with invoices and receipts, is available in your Stripe billing portal.

1. Open account dashboard > Subscription & Usage tab
2. Select Manage Subscription to open your Stripe billing portal
3. Navigate down to the Invoice History section
4. Select the invoices or receipts to download

I have other billing questions not listed here

Email [e-mail] and include the email associated with your Bezi account. Our team will respond ASAP!