Subscription & Billing

How to manage Bezi subscriptions and billing

How do I access my Bezi subscription and billing settings?

The Subscription Settings page is where you can manage all aspects of your subscription and billing. You will need to login in order to access it.

Access your subscription settings page at: https://app.bezi.com/account

How do I start a subscription for the first time?

To continue using Bezi after your trial, open Subscription Settings and select a plan. This will open your secure Stripe billing portal (webpage) where you will:

1. Select whether you want to be billed monthly or yearly (20% discount)
2. Select payment method
3. Add payment details
4. Click Subscribe

Your billing cycle will start the day you subscribe. The payment method added will be saved by Stripe and automatically charged on future renewal dates, unless changed by you.

How do I update my subscription or billing information?

If you’re subscribed to a paid Bezi plan (not the free trial) you can upgrade, downgrade, or cancel the subscription. Any changes to an existing subscription will take place from your Subscription Settings: https://app.bezi.com/account

Upgrade subscription

Upgrades go into effect immediately. Your existing subscription will be cancelled and replaced with the new subscription

1. Open your Subscription Settings: https://app.bezi.com/account
2. Select if you want the new plan to be billed monthly or yearly (20% discount)
3. Select the plan you want to upgrade to
4. Review the modal information thoroughly
5. Select Continue to payment to cancel your existing subscription and start the new one

If you’re on a yearly subscription, you’ll be automatically refunded for any unused months from the existing yearly subscription.

If you’re on a monthly subscription, we recommend using all your credits prior to upgrading. We cannot issue refunds for unused monthly credits at this time.

Downgrade subscription

Downgrades go into effect at the end of the billing cycle. Your existing subscription and credit limit will not change until then.

1. Open your Subscription Settings: https://app.bezi.com/account
2. Select whether you want to be billed monthly or yearly (20% discount)
3. Select the plan you want to downgrade to
4. Review the modal information thoroughly
5. Select Continue to payment to trigger Bezi to auto-update your subscription at the end of the billing cycle

Cancel subscription

Cancellations go into effect at the end of the billing cycle. Your existing subscription and credit limit will not change until then.

1. Open your Subscription Settings: https://app.bezi.com/account
2. Select Manage Subscription to open your Stripe billing portal
3. Select Cancel
4. Return to your Subscription Settings and refresh the page
5. Confirm that under Your Subscription, the subscription is labeled as “Cancelled”

How do I update my billing information?

1. Open your Subscription Settings page: https://app.bezi.com/account
2. Select Manage Subscription to open your secure Stripe billing portal
3. Update all billing-related information from this secure portal

How does Bezi manage and protect my billing and payment information?

We use Stripe to securely manage subscription billing information. Any changes will be made in your Stripe billing portal.

Where can I access my invoices and receipts?

Your entire billing history, along with invoices and receipts, is available in your Stripe billing portal.

1. Open your Subscription Settings page: https://app.bezi.com/account
2. Select Manage Subscription to open your Stripe billing portal
3. Navigate down to the Invoice History section
4. Select the month you want to download an invoice or receipt for > select what to download

Billing questions or issues?

Email us at [e-mail] and be sure to include the email associated with your Bezi account. Our team will respond ASAP!